The CSM Starter Guide

Your All-In-One Starter Guide for Customer Success

This guide is a knowledge base full of resources to help you get started in the world of Customer Success.

This guide is for:

• People that just landed their first Customer Success role
• People looking to transition into Customer Success
• People interested in Customer Success

What's included?

• Information about the history of Customer Success
• Glossary with important Customer Success terms
• Information about the SaaS Customer Lifecycle
• Information about the concepts of SaaS
• Recommended thought leaders to follow
• Customer Success Communities
• Video and Audio Resources
• Tips about LinkedIn
• And more...